Policies

Returns and Exchanges:

 
Personalized Orders: I do NOT accept returns or give refunds AFTER the first proof is sent!  A proof will be sent to you via email  for the personalized products you’ve purchased.
 
Proofs will be sent within 48 BUSINESS hours after payment is cleared. Only once you approve the design(s) will the order be printed. Because the products are approved, by YOU, and are personalized for YOU, no refunds will be granted AFTER the first proof is sent.
 

Unapproved Proofs:

After I have sent the 1st proof and if you do not reply back, I will send several reminder messages to check in on you. After 2 months, and if you have not responded back, I will automatically COMPLETE your order. Your order will be marked as shipped. You will receive a shipping notice that will have a note saying you need to approve your design if you would like to have your item finished and shipped. I will not send any more reminders after this. Once you approve your design, I will ship your item posted in my turn-around time.  

 

Shipping:

PERSONALIZED ITEMS: 
CURRENT PROOF TURNAROUND TIME: (starts once payment clears)
Proofs: up to 48 Business Hours
Extra proofs: less than 24 Business Hours
 
CURRENT PRODUCTION TIME: (starts from approval of the proof)
Blankets: up to 2 Weeks
Binders/Folders: up to 6 Business Days
Clipboards: up to 6 Days
Notebooks: up to 6 Days
Pencil Cases: up to 2 Weeks
Plates/Bowls/Platters: up to 2 Weeks
Placemats: up to 6 Days
Mugs: up to 2 Weeks
Towels: up to 2 Weeks
Ornaments: up to 2 Weeks
Water Bottles: up to 2 Weeks
 
BUSINESS HOURS:
 Monday – Friday (working hours vary due to life with 3 kids, and homeschooling)
*I will be closed on holidays
 
*Please don’t forget to check your JUNK FOLDER if you don’t see any emails from me!!!
 
**Please note that Hotmail and Yahoo accounts tend to be unreliable mail providers and you may run into problems receiving my emails. If you have one of these and you don’t receive your proof in my turnaround time, please let me know. PLEASE CONTACT ME IF YOU HAVEN’T RECEIVE AN EMAIL WITH YOUR PROOF IN MY POSTED TURNAROUND TIME!
 
SEWN/LASER CUT/ENGRAVED ITEMS: I ship all of my SEWN items using USPS, unless otherwise noted.  Items will be shipped within 3-5 BUSINESS days of order and payment.
 

**I am NOT responsible for incorrect mailing addresses. Please make sure your address is correct BEFORE you purchase your order.***

 

DIGITAL ITEMS:

All items are sent via email, so there is no shipping needed.

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